Browser plugins and add-ons can affect my connection to BigContacts

If you're encountering speed, upload, download, or various interface problems in your BigContacts account, it could be caused by a plugin, add-on, or extension that you have installed in your browser. To see if this is the case you can try disabling all plugins, add-ons, or extensions within your browser. Here are steps for various browsers:

Google Chrome:

(How to remove plugins and add-ons)

  1. Click the menu icon 

    at the top right of the browser window, choose "More Tools" and choose "Extensions" to open a new "Options" tab.

  2. Uncheck "Enabled" to disable an extension, or click "Remove" to delete it completely.
  3. Enter "chrome://plugins/" in Chrome's address bar to view plugins that add compatibility and functionality, such as Apple QuickTime or Adobe Flash
  4. Click the "Disable" link under the plugin you want to disable.

(CLICK HERE to reset this browser to the default settings)

Mozilla Firefox: 

(How to remove plugins and add-ons)

  1. Click the orange "Firefox" button in the top left-hand corner of the browser window and choose "Add-ons" from the right column of the menu to open an Add-ons Manager tab in the active browser window.
  2. If you are using Windows XP, click on "Tools" from the menu bar near the top of the browser window and choose "Add-ons."
  3. Click "Extensions" to view the installed extensions that add features to Firefox, or click "Plugins" to view plugins that add compatibility and functionality.
  4. Find the add-on you want to disable and click its "Disable" button.
  5. If you want to delete an extension entirely, click "Remove."
  6. Restart Firefox to complete the process.

Safari:

(How to remove plugins and add-ons)

  1. Choose Safari > Preferences.
  2. Click the Security pane.
  3. Click Manage Website Settings to see plug-in details for a particular website.
  4. Internet plug-ins installed on your computer appear on the left side of the plug-ins sheet. Select a plug-in to configure its website settings.
  5. Websites that are currently open in Safari appear on the right side of the plug-ins sheet. Websites that you have already configured by clicking "Trust" or "Cancel" also appear here.
  6. You can select Ask, Block, Allow, Allow Always and Runs in Unsafe Mode under "When visiting other websites:". Select Block to disable plugin and Allow or Allow Always to enable. 

Microsoft Internet Explorer 7 and Later:

For Internet Explorer 11

(How to remove plugins and add-ons)

  1. Click the Start button and type Internet Explorer into the search box. In the list of results, click Internet Explorer to launch the browser.
  2. Click on the Gear Icon located on the top right corner.
  3. Click on Manage add-ons.
  4. Under toolbars and extensions, select the add-on you want to test for issues, click Disable, and click Close.
  5. Click the refresh icon in Internet Explorer or press the F5 key to reload your BigContacts account.Then, verify that the issue is resolved.
  6. Repeat step 4 and 5 for every add-on until you find the one causing problems in BigContacts Leave that one disabled and enable the rest. When you'€™re finished, click Close.

(CLICK HERE to reset this browser to the default settings)

For Internet Explorer 9 & 10

(How to remove plugins and add-ons)

  1. Click the Start button and type Internet Explorer into the search box. In the list of results, click Internet Explorer to launch the browser.
  2. Click the Tools button, then click Manage add-ons
  3. Under Show menu, click All add-ons
  4. Click the add-on you want to test for issues, click Disable, and clickClose
  5. Click the refresh icon in Internet Explorer or press theF5key to reload your BigContacts account. Then, verify that the issue is resolved.
  6. Repeat step 4 and 5 for every add-on until you find the one causing problems in BigContacts. Leave that one disabled and enable the rest. When you'€™re finished, click Close.

For Internet Explorer 8

(How to remove plugins and add-ons)

  1. Open Internet Explorer (IE) normally by clicking the Start button, then clicking Internet Explorer
  2. Click the Tools button, then click Manage Add-ons
  3. Under the Show menu, click All Add-ons
  4. Click the add-on you want to test for issues, then click Disable
  5. Test BigContacts with this add-on disabled
  6. Repeat steps 4 and 5 for every add-on until you find the one causing problems in BigContacts.  Leave that one disabled and enable the rest. When you'€™re finished, click Close.

For Internet Explorer 7

(How to remove plugins and add-ons)

  1. Open Internet Explorer (IE) normally by clicking the Start button, then clicking Internet Explorer
  2. Click the Tools button, mouse over Manage Add-ons, then click Enable or Disable Add-ons
  3. In the Show list, click Add-ons currently loaded in Internet Explorer
  4. Click the add-on you want to test for issues
  5. Under Settings, click Disable
  6. Test BigContacts with this add-on disabled
  7. Repeat steps 4 - 6 for every add-on until you find the one causing problems in BigContacts.  Leave that one disabled and enable the rest. When you'€™re finished, click OK.

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