How to Cancel Your Subscription

We’re sorry to see you go—but we’re here for you every step of the way.

Need Help Before You Cancel?

Sometimes a quick chat or small fix can solve the issue.
If you’re facing a billing concern, missing feature, or setup challenge, our team is available 24/7.

Reach out to our friendly team 24/7 via:

Billing questions: billing@proprofs.com
Technical support: support@proprofs.com
Live chat: Available anytime from your account dashboard or any page on our website, including this one.
Phone support: Call us at (855) 776-7763 (Toll-Free, US & Canada)

Your feedback helps us improve, and we’d love the opportunity to make things right.

Still Want to Cancel?

We understand, and you can cancel anytime. Only account owners can cancel to keep your data secure.

Step 1: Open Admin and Go to “My Account”

From the left sidebar, click Admin, then select My Account.
This section contains your account details and subscription-related settings.

Step 2: Click “Manage Billing”

On the My Account page, click Manage Billing.
You’ll be redirected to the billing management page.

Step 3: Switch to the Billing Tab

On the Manage Billing page, click the Billing tab.
Here, you can view your subscription and billing information.

Step 4: Click “Cancel Subscription”

Scroll to the bottom of the Billing tab.
Click Cancel Subscription to start the cancellation process.

Step 5: Confirm and Finish

Follow the on-screen instructions to confirm your choice.
Once completed, your subscription will be canceled immediately, but you’ll continue to have full access until the end of your current billing period.

What Happens After You Cancel?

Your account remains active until the end of your billing period.
After that, access will be removed.
Be sure to back up any important data before the end of your billing cycle.

About Refunds

We don’t offer refunds or partial credits for unused time, but you’ll:

Keep full access until the end of your billing cycle.
Not be charged again after cancellation.

If you decide to return later, we’ll be happy to help you get started again.

Questions? We’re Always Here to Help.

Whatever you need, just reach out—we’ve got you

Billing questions: billing@proprofs.com
Technical support: support@proprofs.com
Live chat: Available anytime from any page on our website, including the one you’re reading right now, or from your account dashboard
Phone Support: Call us at (855) 776-7763 (Toll-Free, US & Canada)

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