We’re sorry to see you go—but we’re here for you every step of the way.
Sometimes a quick chat or small fix can solve the issue.
If you’re facing a billing concern, missing feature, or setup challenge, our team is available 24/7.
Reach out to our friendly team 24/7 via:
Billing questions: billing@proprofs.com
Technical support: support@proprofs.com
Live chat: Available anytime from your account dashboard or any page on our website, including this one.
Phone support: Call us at (855) 776-7763 (Toll-Free, US & Canada)
Your feedback helps us improve, and we’d love the opportunity to make things right.
We understand, and you can cancel anytime. Only account owners can cancel to keep your data secure.
STEP 1: Open the Admin Tab
Head to the left sidebar and click Admin.
That’s where you’ll find all your main account controls.
STEP 2: Go to “Manage My Account”
Next, select Manage My Account.
This is where you’ll handle tasks such as billing, contact information, and subscription settings.
STEP 3: Open the Billing Section
Inside Manage My Account, click on Billing.
Scroll through your billing details to reach the options related to your subscription.
STEP 4: Click “Cancel Subscription”
At the bottom of the Billing page, you’ll see the Cancel Subscription button.
Click it to start the cancellation process.

STEP 5: Confirm and Finish
Follow the quick on-screen steps to confirm your choice.
Once done, your subscription will be canceled right away, but you’ll still have full access until your current billing period ends.
We don’t offer refunds or partial credits for unused time, but you’ll:
If you decide to return later, we’ll be happy to help you get started again.
Whatever you need, just reach out—we’ve got you
Billing questions: billing@proprofs.com
Technical support: support@proprofs.com
Live chat: Available anytime from any page on our website, including the one you’re reading right now, or from your account dashboard
Phone Support: Call us at (855) 776-7763 (Toll-Free, US & Canada)