We’re sorry to see you go—but we’re here for you every step of the way.
Sometimes a quick chat or small fix can solve the issue.
If you’re facing a billing concern, missing feature, or setup challenge, our team is available 24/7.
Reach out to our friendly team 24/7 via:
Billing questions: billing@proprofs.com
Technical support: support@proprofs.com
Live chat: Available anytime from your account dashboard or any page on our website, including this one.
Phone support: Call us at (855) 776-7763 (Toll-Free, US & Canada)
Your feedback helps us improve, and we’d love the opportunity to make things right.
We understand, and you can cancel anytime. Only account owners can cancel to keep your data secure.
From the left sidebar, click Admin, then select My Account.
This section contains your account details and subscription-related settings.
On the My Account page, click Manage Billing.
You’ll be redirected to the billing management page.

On the Manage Billing page, click the Billing tab.
Here, you can view your subscription and billing information.
Scroll to the bottom of the Billing tab.
Click Cancel Subscription to start the cancellation process.

Follow the on-screen instructions to confirm your choice.
Once completed, your subscription will be canceled immediately, but you’ll continue to have full access until the end of your current billing period.
We don’t offer refunds or partial credits for unused time, but you’ll:
If you decide to return later, we’ll be happy to help you get started again.
Whatever you need, just reach out—we’ve got you
Billing questions: billing@proprofs.com
Technical support: support@proprofs.com
Live chat: Available anytime from any page on our website, including the one you’re reading right now, or from your account dashboard
Phone Support: Call us at (855) 776-7763 (Toll-Free, US & Canada)