What Happens If You Enter the Wrong Password Too Many Times?

Security is a priority at BIGContacts, which is why we have safeguards in place to protect your account from unauthorized access. If you enter an incorrect password multiple times, your account will be temporarily locked to prevent security threats like brute-force attacks.

How the Account Lockout Works

After three failed login attempts, your account is locked for 15 minutes.
If you try again after 15 minutes and still enter the wrong password, the lockout timer resets for another 15 minutes.
This cycle continues until 24 hours have passed or until you successfully log in.

This feature prevents hackers from repeatedly guessing your password while ensuring you still have access after a brief wait.

What to Do If You’re Locked Out

If you’re locked out and need immediate access, follow these steps:

Wait for the 15-minute lockout to expire, then try logging in again with the correct password.
If you're unsure of the correct password, use the ‘Forgot Password’ option to reset it. You can reset your password here.
Contact support if you believe your account is locked due to an error or suspicious activity.

How to Prevent Future Lockouts

Use a password manager to store your credentials securely and prevent typos.
Enable browser autofill for quick and accurate logins.
Update your password regularly and ensure it's unique and strong.
If you suspect someone is trying to access your account, reset your password immediately.

By following these steps, you can keep your BIGContacts account secure and accessible without the risk of repeated lockouts.