Marketing Tab Not Loading – “Timeout occurred. Please login again”

If you see a message that says, "Timeout occurred. Please log in again" when trying to access the Marketing tab in BigContacts, the issue almost always relates to your browser's cookie settings. BigContacts uses cookies to keep you securely logged in, especially when navigating between main features like CRM and Marketing.

When cookies are blocked or disabled, your browser treats the Marketing tab as a new session and logs you out for security reasons.

Why does this happen?

The Marketing tab opens in a separate browser tab or window, and your login session is tracked using a cookie. If cookies are disabled—or set to be blocked for third-party websites—your browser may prevent the Marketing dashboard from loading properly, causing a timeout.

This is a common privacy feature in modern browsers, especially Safari and newer versions of Chrome or Firefox.

How to fix it

You'll need to allow cookies in your browser settings. This lets BigContacts recognize your session and keep you logged in across tabs.

General instructions:

• Go to your browser’s Privacy or Site Settings
• Find the Cookies section
• Enable either:
  • Allow all cookies, or
  • Allow cookies from sites you visit (also known as first-party cookies)

Tip:

If you're concerned about privacy, you can allow cookies just for BigContacts instead of turning them on globally.

Browser-specific help

• Safari (macOS or iOS)
  Apple blocks third-party cookies by default. Learn how to adjust your cookie settings here:
  Manage cookies in Safari

• Internet Explorer 11
  Adjust cookie settings in IE11

• Google Chrome

  1. Go to Settings > Privacy & Security > Cookies and other site data
  2. Choose Allow all cookies or Block third-party cookies in Incognito

• Mozilla Firefox

  1. Go to Settings > Privacy & Security > Cookies and Site Data
  2. Set it to Standard or Custom, allowing cookies for app.bigcontacts.com