Can browser plugins or add-ons affect BigContacts?
Yes—they can.
If you’re noticing slowness, trouble loading data, or features not working correctly in BigContacts, your browser extensions or plugins might be the cause. These small tools can interfere with how your browser connects to web apps like ours—especially if they block pop-ups, cookies, or scripts.
Let’s walk you through how to test this and fix it.
How to check if a plugin is causing issues
Start by disabling all browser extensions, then try using BigContacts again. If everything runs smoothly, you’ve found the cause. You can then re-enable extensions one at a time to figure out which one is causing the issue.
Steps to disable browser extensions
Google Chrome
- Click the three-dot menu (top-right)
- Go to More Tools > Extensions
- Toggle off or click Remove on extensions
- Refresh BigContacts
Want to reset Chrome to default settings?
Reset Chrome
Mozilla Firefox
- Click the menu icon (☰) > Add-ons and themes
- Choose Extensions or Plugins
- Click Disable or Remove
- Restart Firefox and try BigContacts again
Safari
- Go to Safari > Preferences > Websites or Extensions
- Manage permissions or toggle plugins off under “When visiting other websites”
- Refresh BigContacts
Need help managing cookies, too?
Safari cookie settings
Internet Explorer (IE 11 and older)
While we recommend using a more modern browser, here’s how to disable add-ons in IE:
- Click the gear icon > Manage add-ons
- Under “Toolbars and Extensions,” select and disable one add-on at a time
- Refresh BigContacts after each change
- If one is causing issues, leave it disabled
Why this matters
Some extensions—especially ad blockers, antivirus toolbars, or script managers—can block essential parts of BigContacts from working properly. These may:
- Prevent login cookies from saving
- Slow down page loads
- Block calendar popups or contact forms
Testing without extensions gives you a clean, accurate view of how BigContacts is performing.
Still stuck?
Try accessing BigContacts in a private/incognito window with no extensions, or use a fresh browser like Firefox. If things work there, you’ll know your original browser setup is the problem.
Need help identifying a specific extension? Email us at support@bigcontacts.com and we’ll help you troubleshoot.