Connect Skype to BigContacts for Click-to-Call
If you use Skype as your VOIP service, you can link it with BigContacts to enable click-to-call functionality. Once set up, you’ll be able to click any phone number in your CRM to initiate a call via Skype—and when you receive a call, BigContacts will automatically open the matching contact profile (based on caller ID).
This is especially helpful if you frequently make or receive calls through Skype and want to keep all contact interactions streamlined within your CRM.
How to Set Up Skype Click-to-Call
Step 1: Install Skype
Make sure the Skype application is installed and running on your computer. You must be signed in with the Skype account you want to use for calls.
Step 2: Set Your VOIP Option in BigContacts
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Log in to your BigContacts account as an admin.
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Go to the Admin tab.
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Under Manage My Account, click Customize Account.
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In the left-hand menu, go to Regional Settings.
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Find the Click to Call Option setting and select Skype from the dropdown menu.
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Save your changes.
Once this setting is active, Skype will automatically launch when you click a contact’s phone number inside BigContacts.
What Happens When You Receive a Call
If an incoming call matches a contact’s phone number in BigContacts, the contact’s profile will automatically open in a new browser tab. This gives you quick access to the contact’s details and history before or during the call.
When to Use the Skype Click-to-Call Option
While many teams now use built-in calling tools or advanced VOIP integrations, the Skype Click-to-Call option remains reliable—especially if your team already uses Skype for communication.
This feature is helpful if you:
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Prefer managing calls from your desktop Skype app
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Want incoming calls to pull up the contact’s profile in BigContacts automatically
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Need a lightweight way to add call functionality without setting up a full VOIP system
It’s a simple, effective way to streamline calling without leaving your CRM. If Skype is your team's tool, this integration can save time and reduce tab-switching.