Getting Started With the SocialPro Add-on

If you’re tired of manually hunting down social media profiles for each of your contacts, the SocialPro Add-On can save you hours of work. It automatically searches the web using your contact’s email address to find their public social media presence—and pulls it straight into their record.

This guide covers everything you need to know to get started, update social profiles, and handle edge cases like false matches or manual additions.

Do I Need to Add This Feature?

If you’re on the BIGGEST plan, SocialPro is already included. Everyone else can activate it as an optional add-on—either as part of your paid plan or by starting a 15-day free trial.

Contact support if you’d like to activate your trial or add the feature permanently.

How SocialPro Works

Once enabled, SocialPro automatically searches over 100 social media networks using the email address of each contact. It then displays any verified social profiles inside the contact record—saving you from manually researching and copying links.

You’ll typically see:

• Social media icons appear on the contact record

• A profile photo (if available)

• Linked accounts for platforms like LinkedIn, Facebook, Twitter, and more

Where Can You Trigger a Social Search?

You can update or fetch social data in four ways:

1. While Adding a New Contact

Just add a new contact as you normally would. If SocialPro is active, the system will automatically scan the web and pull in available social media data in the background.

No extra clicks needed—it happens for you.

2. While Editing an Existing Contact

If you’ve updated a contact or want to refresh their profile, click the More button (three dots) in the contact record and select “Social Profile.”

BigContacts will scan the web again and pull in any new or updated social media links.

3. Update Social Profiles in Bulk

Want to scan all contacts at once?

• Head to Admin > Manage My Account > SocialPro Settings

• Run a batch update to check for social profiles across your entire list

This is helpful if you recently imported a list or haven’t refreshed data in a while.

4. After Importing Contacts

When you import contacts using BigContacts’ Import tool, SocialPro automatically runs a scan on your new list.

You don’t need to do anything else—the system handles it behind the scenes.

Dealing with Inaccurate or Missing Social Profiles

Like any automated tool, SocialPro isn’t perfect. It gets things right 90% of the time, but here’s how to manage things if:

• A wrong profile appears, or

• You want to add a link manually

Removing an Incorrect Social Media Link

1. In the contact record, click Actions > Edit Contact

2. Temporarily delete the contact’s email address

3. Save the record

4. Then go back, re-add the email—but don’t click “Update Social Profile”

5. Save again

This will clear the incorrect data and prevent it from pulling back in.

Manually Adding Social Media Links

If no profile shows up—or you want to add one yourself:

1. Go to the contact record

2. Click Actions > Edit Contact

3. Scroll to the Social Media section

4. Select the platform (e.g., LinkedIn) from the dropdown

5. Enter just the username (not the full URL)

6. Click the + icon to add more networks if needed

7. Save the record

Now, social icons will appear—and you can open those profiles with a single click.

Final Tips

• SocialPro only works with accurate, current email addresses. Older or outdated emails may return no results.

• You can always combine automated social pulls with manual entries for a complete picture.

• SocialPro helps you personalize outreach, spot engagement opportunities, and better understand who your contacts are—without hours of research.

Need help activating or troubleshooting SocialPro? Reach out to us anytime at support@bigcontacts.com.