How to Enable Email Read Receipt Notifications

Enable email read receipts in BIGContacts to monitor when recipients open your emails. This feature allows you to track customer engagement and communication, helping you decide when to follow up without wondering if your email was received or opened.

Use Case

Imagine sending an important proposal to a potential client through BIGContacts and waiting for their feedback. Instead of guessing whether they received or read your email, you can enable read receipts and receive a notification when the recipient opens the email. This keeps you informed without requiring premature follow-ups.

Here’s a sample email notification when you turn on the email and read receipts for a contact:

How this helps you

• Improved Communication Insight: Know exactly when your emails are read, so you can time your follow-ups more effectively.

• Enhanced Engagement Tracking: Track customer engagement by seeing how often and when your emails are opened.

• Increased Productivity: Save time by avoiding unnecessary follow-ups when you know an email hasn't been read yet.

To Enable Email Read Receipt

Step 1: Access Contact

• In the side panel, go to All Contacts. 

• Look for the contact you wish to email and click the Email icon.  

Step 2: Enable Read Receipt Notifications

In the email compose window, check the box Read Receipt Notifications to receive a notification when the recipient opens your email.

Step 3: Send the Email

Click the "Send Email" button after selecting your preferences.

Once the recipients read your email, you’ll receive a notification.

That’s all you need to know about enabling email read receipts in BIGContacts. Please contact our support team if you encounter any issues or have any questions.