How Emails Are Sent from BIGContacts

Sending emails directly from BIGContacts allows you to communicate with contacts without switching between platforms. Since these emails don’t originate from your personal email provider, they are sent through a trusted email service provider to ensure high delivery rates and compliance with industry standards.

Why This Matters

Ensures Reliable Delivery – Emails are sent using a verified system to avoid being flagged as spam.
Maintains Compliance – Follows email industry standards to prevent messages from being marked as spoofed emails.
Keeps Replies Functional – Recipients can respond directly to your email, just as they would with a standard email.

Use Case: How It Works in Real Life

A sales representative sends follow-up emails from BIGContacts after client meetings. Even though the emails aren’t sent from their personal Outlook or Gmail account, they still appear in the client’s inbox as coming from them. The recipient can reply as usual, and the message is stored in the CRM for future reference.

Understanding BIGContacts Email Sending Format

BIGContacts uses a "sent on behalf of" format to comply with email security policies. This prevents messages from being flagged as fraudulent by spam filters.

What recipients see: Most email programs won’t display the “sent on behalf of” message unless the recipient manually checks email header details.
Why it’s necessary: This method follows authentication policies set by email providers to prevent spoofing.
How to bypass this format: If you prefer a completely native email header, you can send emails directly from your email provider and BCC your BIGContacts email address to log the conversation.

Alternative: Sending Emails Outside BIGContacts

If you prefer sending emails directly from your email provider while keeping a record in BIGContacts:

Compose the email from your account (e.g., Gmail, Outlook).
Add your BIGContacts custom email address in the BCC field.
Send the email.
A copy of the email will be saved in the recipient’s contact history in BIGContacts.

Key Considerations

Email guidelines are strict across all CRMs – This format is standard for systems that send emails on behalf of users.
Delivery rates remain high – The verified sending method prevents email providers from rejecting messages.
Replies go directly to your email – Your contacts can respond as usual without disruption.

Using BIGContacts for email communication ensures compliance, keeps messages organized, and maintains a professional outreach process. If you need further assistance, contact our support team.