How to Make a User Inactive or Active

Not every user in your BIGContacts account needs access all the time. Whether a team member is leaving, taking a break, or no longer requires access, deactivating users helps keep your workspace organized while preserving important historical data.

Instead of deleting users and losing key information, you can make them inactive, freeing up user spots while keeping their records intact. If they need access again later, reactivating them takes just a few clicks.

Why Deactivating Users is Useful

• Better User Management – Keep your list clean and organized by only showing active users.
• Cost Control – Free up user spots without paying for unnecessary licenses.
• Preserve Data – Inactive users’ records remain accessible for reporting and reference.

In this help article, you'll learn the following: 

1. How to Make a User Inactive
2. How to Make a User Active

How to Make a User Inactive

Step 1: Go to the "Admin" section in the left-side panel of your BIGContacts dashboard. Click on "Add/Edit Users" under "MANAGE USERS."

Step 2:  In the "Status" column, find the user you want to deactivate and click "Make Inactive" next to their name.

What Happens When You Deactivate a User?

When a user becomes inactive, they are removed from the Active Users list and moved to the Inactive Users tab. However, their past activity and records remain untouched.

Here’s what you need to know:

• No Login Access – Inactive users can’t log in, but their details stay in the system.
• No Impact on Data – Their past emails, tasks, and interactions remain visible for reference.
• Free Up a User Spot – You can immediately add a new user using the open spot without extra cost.

Key Things to Keep in Mind

Account Owners Can’t Be Deactivated

If an Account Owner needs to be removed but isn’t responsible for billing, contact support@proprofs.com to transfer ownership.

Deactivating Doesn’t Reduce Your Plan’s User Limit

Making a user inactive frees up a user spot but doesn’t lower your total user limit. If you want to reduce the number of paid user spots, you'll need to update your subscription settings.

Now that you know what happens when a user is deactivated, you can manage team access without losing valuable data!

To Make a User Active

Step 1:  Go to the Inactive Users tab. 

Step 2: Click “Make Active” corresponding to the user you want to make active.

The user is now successfully active. 

That's all about making a user inactive or active. Please contact our support team if you encounter any issues or have any questions.