How to Make a User Inactive or Active

Not every user in your BIGContacts account needs access all the time. Whether a team member is leaving, taking a break, or rejoining later, you can easily switch their status between Active and Inactive, without losing any data.

Deactivating users helps keep your workspace organized and frees up user spots, while reactivating them later takes just a click.

Why It’s Useful

• Better User Management – Keep your user list clean and current.

• Cost Control – Free up user spots without paying for unused licenses.

• Preserve Data – All user history, tasks, and records remain intact.

How to Change a User’s Status

STEP 1: Go to the Admin Section
From the left sidebar, click Admin, then select Users.

STEP 2: Open the Users List
Click the Users card to view all user accounts.

STEP 3: Update User Status
In the Status column, click the dropdown next to a user’s name and choose Active or Inactive, depending on what you want to do.
That’s it! The change takes effect immediately.

What Happens When You Deactivate a User

• No Login Access – Inactive users can’t log in, but their data stays safe.

• No Data Loss – Past emails, notes, and activities remain visible.

• Free User Spot – You can assign the open slot to another user right away.

Important Notes

• Account Owners Can’t Be Deactivated.
  If the account owner needs to be replaced, please contact support@proprofs.com to request a transfer of ownership.

• Deactivating Doesn’t Reduce Your Plan’s User Limit.
  Making a user inactive frees up a spot but doesn’t lower your total plan limit. To reduce paid spots, update your subscription settings.

That’s all it takes to manage user access in BIGContacts — quick, simple, and secure.