How to Make a User Inactive
As an Admin of your BIGContacts account, you may need to make a user inactive, such as when a team member no longer requires access. This help article will guide you through the process of making a user inactive and how to reactivate them when needed. By following these instructions, you can efficiently manage your user accounts without losing important data.
Why Making Users Inactive is Important
- Streamlined User Management: Deactivating users simplifies user management by ensuring only active users have access.
- Cost Optimization: Deactivating users frees up licenses, allowing you to add new users without incurring additional costs.
- Preservation of Historical Data: Inactive users' records remain intact, keeping historical data available for reference while preventing further system access.
In this help article, you'll learn:
How to Make a User Inactive
Step 1: Go to the "Admin" section in the left-side panel of your BIGContacts dashboard. Click on "Add/Edit Users" under "MANAGE USERS."
Step 2: In the "Status" column, find the user you want to deactivate and click "Make Inactive" next to their name.
Once you make a user inactive, it’ll be removed from the Active users and will show under the Inactive User tab.
After deactivating a user, please be aware of the following:
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Deactivated users' names will still appear on the screen, but they are effectively disabled. They cannot log in and do not count towards your active user count.
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Deactivating a user opens up a user spot/license for your account, allowing you to add a new user instantly if needed.
Important Notes:
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Account Owners: Account Owners cannot be deactivated. If an Account Owner needs to be deactivated and is not responsible for the subscription payment, please contact our support team at support@proprofs.com. We will assist in removing the "Account Owner" status, enabling you to deactivate them.
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User Spot Management: When you deactivate a user, the user spot/license remains on your account until you reduce the total number of user spots.
To Make a User Active
Step 1: Go to the Inactive Users tab.
Step 2: Click “Make Active” corresponding to the user you want to make active.
The user is now successfully active.
That's all about making a user inactive or active. If you encounter any issues or have any questions, feel free to contact our support team.